1wen Privacy Policy

Welcome to 1wen. We respect your privacy and understand that entrusting an online gaming platform with your personal information is a matter of significant trust. This Privacy Policy is designed to be clear and honest about exactly what information 1wen collects from you, why we collect it, how we use it, who we may share it with, and what rights you have over it.

This policy applies to all personal data processed by 1wen in connection with your use of the 1wen platform available at 1wen.org, including all associated games, payment services, customer support channels, and promotional activities.

By registering a 1wen account or accessing the 1wen platform, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this policy, you must not use the 1wen platform.

For the purposes of the Philippine Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal information is 1wen, operating the online gaming platform accessible at 1wen.org.

1wen is the entity that determines the purposes and means of processing your personal data. We have appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. Contact details for the DPO are set out in Section 16 of this policy.

Where 1wen engages third-party service providers who process personal data on our behalf (for example, payment processors, identity verification services, and cloud infrastructure providers), those parties act as data processors operating under 1wen's instructions and are bound by data processing agreements that require them to protect your data to at least the same standard as 1wen.

1wen collects the following categories of personal data in connection with your use of the platform:

1wen collects your personal data through the following channels and methods:

• Direct Collection: Data you provide to 1wen when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automated Technical Collection: Data automatically generated and collected by 1wen's platform as you interact with it — including IP addresses, device identifiers, session data, and browsing activity within the platform;
• Payment Providers: Confirmation and reference data from your payment providers (GCash, Maya, BPI, BDO, etc.) in connection with deposit and withdrawal transactions;
• Identity Verification Services: Data returned by third-party KYC and identity verification providers when we process your identity documents;
• Cookies and Tracking Technologies: Data collected through cookies and similar technologies as described in Section 8 of this policy;
• Third-Party Referrals: Where you arrive at 1wen through an affiliate partner or marketing channel, 1wen may receive limited referral data from that partner confirming the source of your registration.

Under the Philippine Data Privacy Act of 2012, 1wen processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your identity data, contact data, financial data, and transaction data is necessary to provide the 1wen platform to you, to process your deposits and withdrawals, to manage your account, and to deliver the services you have contracted for;
• Legal Obligation: 1wen is subject to anti-money laundering regulations, counter-terrorism financing requirements, and online gaming licensing obligations that require us to collect, verify, and retain certain personal data regardless of your consent;
• Legitimate Interests: 1wen processes technical data and usage data on the basis of its legitimate interests in maintaining platform security, detecting and preventing fraud, improving the platform, and enforcing its Terms & Conditions — provided these interests are not overridden by your privacy rights;
• Consent: For marketing communications by SMS or email, and for non-essential cookies, 1wen relies on your freely given, informed consent. You may withdraw this consent at any time.

1wen uses the personal data we collect for the following specific purposes:

• To register and maintain your 1wen account, verify your identity and eligibility, and enforce the 21+ age requirement;
• To process deposits via GCash, Maya, BPI, BDO, InstaPay, USDT, and other supported payment channels, and to process withdrawal requests;
• To deliver the games, sports betting, live casino, bingo, and other platform features you access on 1wen;
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, unauthorized account access, and other prohibited activities;
• To comply with applicable Philippine law, including anti-money laundering obligations, gaming regulations, and tax reporting requirements;
• To provide customer support through our 24/7 live chat and other channels — including investigating and resolving disputes and complaints;
• To enforce 1wen's Terms & Conditions and other platform policies;
• To operate responsible gaming tools including deposit limits, session limits, and self-exclusion — and to monitor for signs of problem gambling;
• To send you service communications — transaction confirmations, security alerts, account notifications — via SMS or email;
• To send you marketing communications about 1wen promotions, new games, and special offers, where you have provided consent to receive such communications;
• To analyze platform usage patterns in order to improve 1wen's features, performance, and user experience.

1wen does not sell your personal data to third parties. 1wen may share your personal data with the following categories of recipients only as necessary and only on the basis described:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, GrabPay, InstaPay, and USDT network processors receive transaction data necessary to process your deposits and withdrawals. Each operates under their own privacy policy and applicable Philippine financial regulation;
• Identity Verification Providers: Third-party KYC service providers receive identity documents and biometric data for the purpose of verifying your identity and age as required under anti-money laundering and gaming regulations;
• Game Studios and Providers: JILI Games, Pragmatic Play, Evolution Gaming, SA Gaming, PG Soft, and other certified game studios may receive a session token and limited account data necessary to authenticate your access to their games on the 1wen platform;
• Cloud Infrastructure Providers: 1wen's platform is hosted on cloud infrastructure operated by certified data center providers. These providers act as data processors under contractual data processing agreements with 1wen;
• Regulatory Authorities: 1wen may be required to disclose personal data to Philippine government agencies, law enforcement bodies, or the National Privacy Commission in response to lawful requests, court orders, or regulatory obligations;
• Professional Advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations, where disclosure is necessary for 1wen to obtain professional advice;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 1wen's business, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

1wen uses cookies and similar tracking technologies to operate the platform, recognize returning users, maintain session security, and understand how the platform is used. The following types of cookies are used on 1wen:

• Strictly Necessary Cookies: These cookies are essential for the 1wen platform to function. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without preventing you from using the platform;
• Functional Cookies: These cookies remember your preferences — such as your selected language, game lobby filters, and responsible gaming settings — so that your experience is consistent across sessions;
• Analytics Cookies: These cookies collect aggregated, anonymized data about how users navigate the 1wen platform, which pages are most visited, and where users encounter errors. This data is used to improve the platform;
• Security Cookies: These cookies support 1wen's fraud detection systems by flagging unusual patterns of access — for example, a login from an unrecognized device or geographic location.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use 1wen. For analytics and functional cookies, your consent is sought when you first access the platform.

1wen retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your 1wen account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, as required by applicable Philippine financial regulations;
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure or the last completed transaction, whichever is later;
• Customer Support Records: Retained for three (3) years following resolution of the relevant support interaction, unless the matter involves an unresolved legal dispute;
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, and for two (2) years following withdrawal of consent as a record of the consent history;
• Technical Logs: Retained for twelve (12) months from the date of generation, unless a specific log is required in connection with an active security investigation or legal matter.

1wen implements and maintains a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and 1wen's servers is encrypted using TLS 1.3 / 256-bit SSL, the same standard used by major Philippine banks and e-wallets;
• Encryption at Rest: Sensitive personal data stored in 1wen's databases — including identity documents, financial data, and password hashes — is encrypted at rest using AES-256 or equivalent;
• Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis, with role-based access controls, multi-factor authentication for administrative accounts, and full access logging;
• Password Security: User passwords are stored as salted cryptographic hashes using a one-way hashing algorithm. 1wen staff cannot read your password;
• Vulnerability Management: 1wen's technical infrastructure undergoes regular security assessments and penetration testing. Identified vulnerabilities are remediated in accordance with their severity;
• Incident Response: 1wen maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights, 1wen will notify the National Privacy Commission within 72 hours and will notify affected individuals without undue delay, as required by RA 10173.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 1wen. You may exercise these rights at any time by contacting our Data Protection Officer as described in Section 16:

• Right to be Informed: The right to be notified of how your personal data is collected, processed, and stored — which this Privacy Policy satisfies;
• Right to Access: The right to obtain from 1wen a copy of the personal data we hold about you, along with information about how it is being processed;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by 1wen. Some corrections — particularly to name and date of birth — may require documentary verification;
• Right to Erasure / Right to be Forgotten: The right to request deletion of your personal data where there is no longer a lawful basis for retention. This right is subject to 1wen's legal obligations to retain certain data for regulatory compliance purposes, as described in Section 9;
• Right to Data Portability: The right to receive a copy of the personal data you have provided to 1wen in a structured, commonly used, machine-readable format;
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or for purposes based on 1wen's legitimate interests. Your objection will be respected unless 1wen has compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to Complain: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 1wen has processed your personal data in breach of RA 10173. Details of the NPC's complaint process are available at the NPC's official channels.

1wen will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or 1wen receives a high volume of requests, this period may be extended by a further thirty (30) days, with notice provided to you.

1wen's platform is strictly restricted to individuals who are twenty-one (21) years of age or older, in accordance with Philippine law applicable to casino-style online gaming. 1wen does not knowingly collect personal data from individuals under the age of 21.

All registration requests are subject to age verification. Where 1wen discovers that personal data has been collected from an individual who does not meet the minimum age requirement, that data will be deleted without delay and the associated account will be closed. Any funds deposited by an underage player will be returned to the source payment method after deducting any applicable processing costs, subject to verification.

Where you have provided your consent, 1wen may send you marketing communications about promotions, new game releases, deposit bonuses, and other 1wen offers via SMS to your registered Philippine mobile number or by email.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your 1wen account settings;
• Contacting 1wen support through the in-app live chat and requesting removal from marketing lists;
• Replying "STOP" to any SMS marketing message sent by 1wen.

Withdrawal of marketing consent will not affect your receipt of transactional communications — such as deposit confirmations, withdrawal notifications, security alerts, and OTPs — which are sent as a necessary part of operating your 1wen account and cannot be opted out of while your account remains active.

The 1wen platform may contain references to third-party services — such as payment providers (GCash, Maya, BPI, BDO) and game studios — whose own privacy policies govern the handling of any personal data you provide directly to those parties through their own platforms.

1wen is not responsible for the privacy practices of third-party operators. When you interact with a third-party service in connection with 1wen — for example, authorizing a GCash payment or launching a game hosted by JILI — your interaction with that third party's platform is subject to their privacy policy and terms of service, not this policy.

1wen recommends reviewing the privacy policies of payment providers and other third-party services before sharing personal data with them.

1wen may update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to applicable law, or improvements to the 1wen platform. The date of the most recent revision is displayed at the top of this policy.

Where a material change is made to this policy — for example, a change to the categories of data we collect, the legal basis for processing, or the recipients with whom data is shared — 1wen will notify registered users via the platform, by SMS, or by email to the address on file, and will provide a reasonable period for review before the changes take effect.

Your continued use of the 1wen platform following notification of a material policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you must cease using 1wen and may request account closure as described in 1wen's Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise your data rights under RA 10173, or wish to make a complaint about 1wen's data handling practices, please contact our Data Protection Officer through the following channel:

• Email: [email protected] — please mark your subject line with "Data Privacy Request" or "DPO Enquiry"
• Live Chat: Available 24/7 through the in-app support chat on the 1wen platform — identify your enquiry as a data privacy matter for priority routing
• Response Time: 1wen will acknowledge all data privacy enquiries within five (5) business days and will provide a substantive response within thirty (30) days

For matters related to responsible gaming, self-exclusion, or problem gambling resources, please visit our Responsible Gaming page or reach out to 1wen support directly.